US Mail - Aliso Viejo Carrier Annex in 91 Columbia

Customer Reviews about US Mail - Aliso Viejo Carrier Annex:

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  no STARS if I could!!! I was down at the post office trying to figure out where my package went!!!! This is not the first time this happened. Every time I ordered something online and shows its been delivered, almost half of the time I don't get my order. I went down to the post office to see if they can track down my order and we went through this whole ordeal with them tell me that they can't do anything about if I only have the UPS tracking. I showed them the tracking history of UPS being delivered to surepost which they handed it over to them. It even has a history of the time and day that they received it, sorted at their facility, out for delivery and the time they claimed it was delivered. They kept going back and fourth with me saying that doesn't mean they received it if I don't have the usps tracking. Fine, i finally tracked down the USPS tracking for them and they confirmed they received it and asked if I got anything in my mail. Dude, if I got it do you think I would be standing right here arguing with you for an hour with my 5 years losing patience and going crazy!!!!!! They were asking all sorts of questions if I checked my mail box (I CHECKED IT EVERY DAY FOR THE PAST FIVE DAYS SINCE IT WAS SAID TO BE DELIVERED!!!!) and asked if I saw a key ( I KNOW HOW THIS WORKS MR. POST OFFICE CLERK AND NO THERE ISN'T A KEY EVERYTIME I CHECKED). There was a gentlemen in there that even gave me the hand signal of shooing me a way so I fired back at him, are you denying my service!!!!!!! Then they said, well they will try to find it. They will give me a call back later on that day (NOPE NO CALL) or I can call in the morning the very next day, well guess what? no answer when I called. WTF....... Seriously, hire some diligent workers with better service. Oh I forgot to add, before I went down to the Post Office, there was a lady that answered and I told her my package was missing when online it said it had been delivered to a USPS Parcel locker, she told me she didn't know what a parcel locker is because she's not a mailmen. ARE YOU SERIOUS? YOU WORK AT A POST OFFICE AND YOU DON'T KNOW THE TERMINOLOGY OF THESE THINGS!!!! I'M NOT A MAILMEN AND I KNOW WHAT IT MEANS.....OH MY WORD UPDATED: i got a hold of the manager Jeremy, first he said he knows nothing about my problem and didn't understand how his staff would tell me to contact him. And second of all, there is nothing they can do if their carrier filed that my package has been delivered. UM WHAT?!?!?!? he goes on to say that's why vendors should always ship with insurance because these things can go wrong. So what?!?!? i know mailmen are people too and make mistakes but to push off all responsibility is insane. UGH!!!!!!
  By Michelle Chan, May 20, 2017
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  This is a review for the delivery person from this USPS center (Aliso Viejo). I ordered a cell phone to be used out of the country. I had a trip coming up. On the first delivery, the package is said to be delivered, but we did not see it. We contacted BestBuy who then admitted that they didn't request a signature for the delivery, so they mailed out a second phone at no extra cost to me. I am now only a few days away from my trip. The second phone was expected to arrive on Wednesday, my wife stayed home all day to accept the delivery. It did not happen. We tracked it online, and its status changed to "Delivery attempt: action needed. Notice left (No authorized recipient available." That's odd, our bell didn't ring and there was no knocks on the door. We checked our mail box and saw a paper notification saying we could either schedule a re-delivery, or come pick it up at the post office. Our trip is Thursday. Well played Mr. Mailman. Your saving of a few steps to our front door has caused us headaches, wasted time and money.
  By Dam Nguyen, March 21, 2017
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  It's Laguna. We have two post offices and this one tends to be pretty busy since its in the downtown area. Lines tend to move quickly and you'll always receive friendly service.
  By johnny white, February 23, 2017
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  WHAT HAPPENED TO THOSE EMPLOYEES? FROM 5 PACKAGES I GET, I HAVE TO LOOK FOR 4, I HAD TO CALL THE POST OFFICE, "JEREMY " ANSWER THE PHONE AND TOLD ME THAT IT'S FIRST TIME HE HEARD THAT HAPPENS. IF YOU HAVE SAME PROBLEM CALL THEM AND LET THEM KNOW.
  By ALicia, December 21, 2016

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